It is almost like as
"Un earned income" （不労所得）
"A monk's income is pure profit." （坊主丸儲け）
"Hahn air made an easy profit without any effort" (濡れ手で粟）
"Hahn air didn't work, but no refund." (何もしないで金も返さず）
Please read the correspondense between Hahn air and me as shown below.
To the president,
The motto of your company seems
“Hahn air first”.
But as you know the other president Donald Trump has a bad reputation of his self-righteous policy
“America first” specially in EU.
I advise you to take
“Customer first”.
- Honda
From: Tadahiro Honda hondatad@lime.plala.or.jp] Sent: Tuesday, July 18, 2017 9:04 AM To: （ハーンエア・サービス） <service@hahnair.com> Subject: FW: ALM H1 ON request of money refund tkt 169-1170930879 CAS-235490 JP
If you have a courage to transfer my email to your president,
He’ll respond me.
If you are so timid or coward to do so,
he has no chance to respond.
It becomes evident that you are courageous or not.
I must confirm not by you, but by the president that the following is your policy or not.
“NO WORK, NO REFUND”
- Honda
From: Tadahiro Honda hondatad@lime.plala.or.jp] Sent: Tuesday, July 18, 2017 8:40 AM To: 'service@hahnair.com' <service@hahnair.com> Subject: RE: ALM H1 ON request of money refund tkt 169-1170930879 CAS-235490 JP
This is the last notification.
No need to respond me.
Please tell to your president.
HIS doesn’t function.
All other airline companies except Hahn air are operated by warm-hearted persons.
On the other hand, Hahn air are operated by cold-blooded, unfeeling people and
gave me a blunt answer.
Hahn air must be the worst airline company in the world.
Even many empty seats are existing,
Hahn air says as if all seats are fully booked and loses other passengers.
Bad rule should be changed and improved.
I hope the president should be such a respectable person as Angela Merkel.
- Honda
From: service@hahnair.com service@hahnair.com] Sent: Monday, July 17, 2017 10:49 PM To: hondatad@lime.plala.or.jp Subject: ALM H1 ON request of money refund tkt 169-1170930879 CAS-235490 JP
Dear Tadahiro Honda,
There is no necessity to get insulting. You cannot try to change our business rules by being rude.
We have published the rules and you can see our homepage where it is explained in Japanese that we are a Business to Business Company.
You can change the language bottom from English to Japanese:
https://www.hahnair.com/en/agents/help-contact/service-desk?language=en
We will not respond any further of your Emails, please contact your agency. We will only respond to them.
Best regards,
Alexander Mahler
Team Coordinator Service Desk
_______________________________________
Hahn Air Lines GmbH
Tel.: +49-6103-7331-200
.
From: Tadahiro Honda hondatad@lime.plala.or.jp] Sent: Montag, 17. Juli 2017 14:29 To: service@hahnair.com Subject: RE: ALM H1 ON request of money refund tkt 169-1170930879 CAS-235490 JP
What a pity!
You are pigheaded.
You insist you’ll answer to HIS, travel agency,
all right, you should tell to HIS that
your theory about empty seat doesn’t definitely hold good.
Except my seat, there were many many empty seats!
Then, there was no reason to refuse money refund.
If there are any other reasons, please tell not to me, but to HIS.
If you don’t have any other reasons, what do you do?
- Honda
From: service@hahnair.com service@hahnair.com] Sent: Monday, July 17, 2017 8:10 PM To: hondatad@lime.plala.or.jp Subject: ALM H1 ON request of money refund tkt 169-1170930879 CAS-235490 JP
Dear Tadahiro Honda,
Please refer to your agency, we have nothing to add. We are a Business to Business company and do not follow up on passenger request
as our product is complicated and therefore only in use between companies.
Best regards,
Alexander Mahler
Team Coordinator Service Desk
_______________________________________
Hahn Air Lines GmbH
Tel.: +49-6103-7331-200
.
From: Tadahiro Honda hondatad@lime.plala.or.jp] Sent: Montag, 17. Juli 2017 11:00 To: service@hahnair.com Subject: RE: ALM H1 ON request of money refund tkt 169-1170930879 CAS-235490 JP
Dear Alexander,
Thanks for your response.
Of course I asked HIS (travel agency of this time) to contact Hahn Air,
but HIS just answered Hahn Air didn’t refund money orally, not in writing.
HIS is not a reliable travel agency and I never use HIS hereafter.
That’s why I asked you directly.
Now, can you certify that all flights I’m going to take were fully booked?
I never think so.
You told me without any investigation.
As I already informed you I took Nauru air in last March, many seats were empty.
I suppose there were many empty seats in this time also.
What is the difference between you and such other companies as UA, Fiji air and Air Calin who refunded money.
If there’s anyone who can understand Japanese, I’ll transfer emails from them.
I joined insurance, but the maximum for such case is 50,000 JPN.
And about 30,000 JPN was refunded already for hotel cancellation.
No further money is rest for air fare for Hahn Air.
Please tell me, didn’t you refund money to HIS?
If so, you got money without any work.
This opposes the virtue of our Japanese people.
I hope you kindly reconsider the above circumstances with your conscience
and let me know a good news.
17 July,
Tadahiro Honda
From: service@hahnair.com service@hahnair.com] Sent: Monday, July 17, 2017 4:35 PM To: hondatad@lime.plala.or.jp Subject: ALM H1 ON request of money refund tkt 169-1170930879 CAS-235490 JP
Dear Tadahiro Honda,
Thanks for your Email.
We regret the troubles you have experienced during your trip through the South Pacific. Please note that Hahn Air is a Business to Business company and we are offering Ticketing Services to permit agencies worldwide to offer a wider choice of airlines.
Hahn Air systems is even one step ahead and offers its code for airlines that could not be issue under normal conditions.
As a third party provider we are following the instructions given by the operating carrier and that we combined with them. In your case it would have been suitable to have an insurance that covers such issue as medical problems and additional costs that go along with it.
After all the seats remained empty afterwards.
You have to liaise with your agency and ask them if there can be at least a tax refund and we will refund the unused taxes which are refundable, but this has to be done through your agency where you booked the ticket.
We do not process refunds upon passenger requests only upon agent requests.
Believe us that personally we deeply regret this loss, but unfortunately there is nothing we can do about it.
Best regards,
Alexander Mahler
Team Coordinator Service Desk
_______________________________________
Hahn Air Lines GmbH
Tel.: +49-6103-7331-200
.
From: accounting@hahnair.com Sent: Montag, 17. Juli 2017 08:22 To: service@hahnair.com Subject: WG: request of money refund tkt 169-1170930879 JP
Dear SDE,
Please take over.
Have a nice day,
Luz
Luz Stella Carrillo de Petri Manager Refunds
Department Revenue Accounting
_________________________________________
Hahn Air Lines GmbH
Tel.: +49-6103-7331-0
Von: Tadahiro Honda hondatad@lime.plala.or.jp] Gesendet: Freitag, 14. Juli 2017 17:54 An: accounting@hahnair.com Betreff: FW: request of money refund
One more additional information.
I visited your office in Tokyo on 21 June,
Kyobashi Chuo bldg. 6F
1-14-7 Kyobashi, chou-ku
At that time your staff was out of office and
I explained Mr. Maruoka,
Seiko Air service Co., Ltd
who works at the same office as yours
and asked him to tell to your staff.
Please remind that HIS never helps me,
then I myself must work so hard.
15 July T. Honda
From: Tadahiro Honda hondatad@lime.plala.or.jp] Sent: Saturday, July 15, 2017 12:30 AM To: （ハーンエア） <accounting@hahnair.com> Subject: FW: request of money refund
I must add the explanation.
I entered the hospital in Palau at early morning on 24 March and came back to the hotel at 7.30 on the same day.
And after I took a rest at the hotel, then I called HIS and asked to inform the cancellation of all flights.
Then you knew my cancellation two days before departure.
I think I disturbed your business a little bit, but I hope I didn’t give you serious damages.
15 Jul,
Tadahiro Honda
from: Tadahiro Honda hondatad@lime.plala.or.jp] Sent: Saturday, July 15, 2017 12:00 AM To: 'accounting@hahnair.com' <accounting@hahnair.com> Subject: request of money refund
My name is Tadahiro Honda
I booked your flights as follows;
E ticket itinerary
Reference: 1A/246559 H1/A6y31X
Ticketing date: 31Jan17
Ticketing Airline: HAHN AIR
Ticketing place:16301445 (HIS)
Itinerary
26Mar 0325 Pohnpei H17009
26Mar 0755 Majuro
26Mar 0850 Majuro H17004
26Mar1200 Nauru
26Mar 1330 Nauru H17002
26Mar 1640 Nadi
I paid USD1217.00
Unfortunately I was rejected the flight UA158 on 24Mar 0145 from Koror to Guam
because of bad body condition.
Then I couldn’t take UA155 on 24Mar 0820 from Guam to Pohnpei and
consequently, I couldn’t take the above your flights.
You can confirm to UA that UA rejected UA 158.
And you should know all the airline companies except you kindly refunded fully.
Please confirm them if necessary.
Other airline company are as follows;
UA
Fiji Airways
28Mar 0900 SUVA FJ281
28Mar 1135 FUNAFUTI
30Mar 1220 FUNAFUTI FJ280
30Mar 1450 SUVA
30Mar 1800 SUVA FJ18
30Mar 1830 NADI
All 5 Aircalin fligfts
(there are 4 flights)
04Apr 0050 NOUMEA SB800
04Apr 0745 TOKYO
I asked HIS to negotiate with you, but he just asked refund money through computer.
There wasn’t any conversation.
Then you never know the reason why I couldn’t take your flights.
And now I strongly request you to refund money fully to be able to take your flights at my next opportunity,
maybe in this August/September.
I hope you respond to my request.
I love Pacific Ocean countries.
I’ve already taken your flights (Nauru air) in last March as follows;.
25Mar2016 1330 TARAWA ON033
25Mar 1445 MAJURO
27Mar 1120 MAJURO ON032
27Mar 1235 TARAWA
27Mar 1315 TARAWA
27Mar 1430 NAURU
28Mar 1440 NAURU
28Mar 1710 BRISBANE
.
